Thank you guys for sharing your experiences.

When I do speak to them they are friendly courteous and efficient.

I’ve recommended coolhandle to six friends and associates over the years and they are equally pleased.

Price point for services rendered can NOT be beat.

I know I’ll be with them for the rest of my professional life.

your experience sounds like the experience I had with Super Green Hosting….they are aweful

I have used Cool Handle (formerly Pronet Hosting) since Sept. 2007. When they were Pronet, I had no complaints. But since the switch, I have had THREE HUGE ISSUES that have prompted me to switch to a different service.

Issue #1: I stopped getting ALL my emails from Facebook and Twitter. It took them over a month to fix the issue, and insisted it was a Facebook problem. Excuse me? I know thousands of customers of other hosting companies get their emails from these social networks just fine! Each time their customer support would contact me, it would be a brand new person who had not taken the time to read my previous messages/exchanges with their team. They’d ask me the same questions again and again and nothing got done.

Issue #2: I got an automated email about my upcoming renewal (FYI, they send this email 7 days before your renewal is due, but if you don’t want to renew, you have to turn off automatic renewal 15 days before the renewal date or you’re charged a $29.95 “service fee.” So they conveniently send you your reminder after it’s too late to cancel your renewal without incurring the charge). I emailed their support team to ask how to NOT renew my hosting. They sent back instructions, which I followed exactly. Then a few days later I was charged the $90-something for the renewal. I contacted the support team again, explained I had not renewed so please refund my credit card. They said I didn’t cancel the renewal properly so they wouldn’t refund me. I told them I followed THEIR employee’s instructions and it wasn’t my fault they sent me the wrong directions. Again, every time I had an email from them it was a NEW employee who had not read the history on the ticket and I had to repeat myself again and again. It took OVER A MONTH to get my refund. Even then, I still had to pay the $29.95 “service fee.” Their billing department was arrogant and unprofessional to deal with to boot.

Issue #3: And the kicker was today my website was DOWN and I got an email from them that the server had data corruption and it might take 10 hours to restore!! Needless to say I am canceling my accounts with them and going elsewhere. The alternative I found is cheaper and already has better customer support.

This company deserves to go out of business – they don’t know how to treat customers, handle bugs, or maintain reasonable uptime.